If you have a burst pipe, major water leak or overflowing toilet, turn off the main water supply if it is safe to do so. Reducing the flow of water can help minimise damage to floors, walls, ceilings, furniture and other areas of your property.

Move valuable belongings away from the affected area where possible. You should also avoid touching electrical sockets, appliances or equipment that may have come into contact with water.

Once the immediate risk has been reduced, contact our emergency plumbers in Guildford. Tell us what has happened, where the problem is located and provide your postcode. This information helps us understand the situation and check current engineer availability.

We aim to attend emergency plumbing callouts within 60-90 minutes, depending on your exact location, traffic conditions and current engineer availability.

Our plumbing and heating services cover Guildford Town Centre and surrounding areas including Merrow, Burpham, Stoughton, Bellfields, Park Barn and Onslow Village.

When you contact us, provide your Guildford postcode and a brief description of the problem. This helps us understand the urgency of the situation and provide a better indication of the expected response time.

Yes. KOZ Plumbing & Heating provides 24/7 emergency plumbing assistance in Guildford for urgent plumbing and heating problems.

Plumbing emergencies can happen at any time. A pipe can burst overnight, a toilet can overflow during the weekend or your boiler can stop working when you need heating and hot water most.

Contact us with details of your problem and postcode and we’ll check current availability in your area.

Yes. Where possible, we’ll explain the expected work and associated costs before carrying out the repair.

Some plumbing and heating problems require an inspection before an accurate estimate can be provided. A visible leak may originate from pipework concealed behind a wall or beneath flooring, while blocked drains and boiler faults may require further investigation.

Once the problem has been assessed, we’ll explain the recommended solution and associated costs before additional work is carried out.

If your plumbing or heating repair requires a replacement component, our engineer will explain which part needs replacing and why.

Replacement components may be required for taps, valves, pipe fittings, toilets, heating controls, boilers and other plumbing or heating equipment.

Where the appropriate component is available, we may be able to complete the repair during the initial visit. If a specialist part needs to be sourced, we’ll explain the next steps and arrange any necessary follow-up work.

Yes. We provide assistance with blocked drains, sinks and toilets throughout Guildford.

Drainage problems can range from a slow-draining sink to a complete blockage causing water or wastewater to back up into the property. Common causes include grease, food waste, hair, soap residue and foreign objects entering the drainage system.

If a toilet or drain is overflowing, avoid repeatedly flushing or running additional water into the affected drain. Contact our team so the problem can be assessed and an appropriate solution recommended.

Yes. Our plumbing and heating services include boiler fault diagnosis and repairs in Guildford.

If your boiler stops working, you lose heating or hot water, or the system starts displaying an error or behaving unusually, our team can investigate the problem and determine what repair may be required.

Boiler faults can have several possible causes, which is why professional diagnosis is important before components are replaced or repairs are carried out.

Guarantees can depend on the type of work completed, the components installed and any applicable manufacturer warranties.

Before significant repair or installation work begins, you can ask our team what guarantee applies to your particular service or replacement component.

We recommend keeping documentation relating to significant plumbing repairs, boiler work, installations and replacement parts for future reference.

Payment options can depend on the type of plumbing or heating work required. When arranging your appointment or emergency callout, our team can confirm the payment methods currently available.

We aim to keep pricing clear and straightforward. If additional repairs or replacement components are required following the initial inspection, we’ll explain what is needed and the associated costs before proceeding.