If you have a plumbing emergency, such as a burst pipe, major leak or overflowing toilet, turn off the main water supply if it is safe to do so. This can help reduce water damage while you wait for professional assistance. Keep electrical appliances and valuable items away from any affected areas.

Once the immediate situation is under control, contact our emergency plumbers in London as soon as possible. KOZ Plumbing & Heating is available 24 hours a day, 7 days a week for urgent plumbing and heating problems. Tell us what has happened, where the problem is located and your postcode so we can assess the situation and arrange assistance.

We aim to reach emergency plumbing customers within 60-90 minutes, depending on your location, traffic conditions and engineer availability. Our team provides emergency plumbing services across Central, North, South, East and West London.

When you contact us, provide your postcode and a brief description of the problem. This allows us to check availability and give you a better indication of the expected response time. For serious leaks or burst pipes, we recommend turning off your water supply while waiting for the plumber where it is safe to do so.

Yes. Where possible, we’ll explain the expected work and costs before carrying out the repair. However, some plumbing and heating problems need to be inspected before an accurate estimate can be provided.

For example, a visible leak may originate from hidden pipework, while a blocked drain or boiler fault may require further investigation to identify the underlying cause. Once our plumber has assessed the problem, we’ll explain the recommended solution and any associated costs before additional work is carried out.

If your plumbing or heating repair requires a replacement part, our engineer will explain which component needs to be replaced and why. Replacement parts may be necessary for faulty taps, valves, pipes, toilet components, heating controls, boiler components and other plumbing equipment.

Where the appropriate part is available, we may be able to complete the repair during the same visit. If a specialist component needs to be sourced, we’ll explain the next steps and arrange the required follow-up work. Our goal is to restore your plumbing or heating system as efficiently as possible while keeping you informed throughout the repair.

If your plumbing or heating repair requires a replacement part, our engineer will explain which component needs to be replaced and why. Replacement parts may be necessary for faulty taps, valves, pipes, toilet components, heating controls, boiler components and other plumbing equipment.

Where the appropriate part is available, we may be able to complete the repair during the same visit. If a specialist component needs to be sourced, we’ll explain the next steps and arrange the required follow-up work. Our goal is to restore your plumbing or heating system as efficiently as possible while keeping you informed throughout the repair.

Payment options can depend on the type of plumbing or heating work being carried out. When arranging your appointment or emergency callout, our team can confirm the payment methods currently available and explain the expected costs.

We aim to keep pricing clear and straightforward. If additional work or replacement parts are required after the initial inspection, we’ll explain what is needed before proceeding so you understand the work and associated costs.

Yes. KOZ Plumbing & Heating provides emergency plumbing and heating services across London, including Central London, North London, South London, East London and West London.

Our plumbers can assist with burst pipes, leaks, blocked drains, boiler breakdowns, heating problems and other urgent plumbing issues throughout the capital. Response times depend on your exact location, traffic conditions and engineer availability.

If you’re looking for an emergency plumber near you in London, call us with your postcode and tell us what problem you’re experiencing. We’ll check availability in your area and aim to arrange assistance as quickly as possible.