If you’re dealing with a burst pipe, serious leak or overflowing toilet, turn off the main water supply if it is safe to do so. This can help minimise water damage while you’re waiting for professional assistance. Keep electrical appliances and valuable belongings away from areas affected by water.

Once the immediate risk has been reduced, contact our emergency plumbers in Peterborough. Tell us what has happened, where the problem is located and your postcode. This information helps us understand the situation and arrange the appropriate assistance.

KOZ Plumbing & Heating provides emergency plumbing assistance 24 hours a day, 7 days a week for urgent plumbing and heating problems.

We aim to attend emergency plumbing callouts within 60-90 minutes, depending on your location, traffic conditions and engineer availability.

When you call, provide your Peterborough postcode and a brief description of the problem. We’ll check current availability and provide a better indication of when an engineer may be able to attend.

If you’re dealing with a major leak or burst pipe, turn off the water supply while waiting where it is safe to do so.

Yes. Where possible, we’ll explain the expected work and costs before carrying out the repair.

Some plumbing problems, however, need to be inspected before an accurate estimate can be provided. A visible leak, for example, may originate from concealed pipework, while a blocked drain or boiler problem may require diagnosis before the underlying cause is known.

Once the problem has been assessed, we’ll explain the recommended solution and any associated costs before additional work is carried out.

If your plumbing or heating problem requires a replacement component, our engineer will explain what needs replacing and why.

Replacement parts may be required for taps, valves, pipes, toilets, heating controls, boilers and other plumbing or heating equipment.

Where the correct component is available, it may be possible to complete the repair during the initial visit. If a specialist part needs to be ordered, we’ll explain the next steps and arrange any necessary follow-up work.

Guarantees can vary depending on the type of work completed, the components installed and any applicable manufacturer warranties.

Before significant repair or installation work begins, you can ask our team what guarantee applies to your particular service or replacement component.

We recommend keeping documentation relating to major repairs, installations and replacement parts for future reference.

Payment options can depend on the type of plumbing or heating work required. Our team can confirm the available payment methods when you arrange your appointment or emergency callout.

We aim to keep pricing clear and straightforward. If further work or replacement components are required following the initial inspection, we’ll explain what is needed and the associated costs before proceeding.

We provide emergency plumbing and heating services across Peterborough, including Peterborough City Centre and areas such as Werrington, Bretton, Longthorpe, Hampton, Stanground, Orton, Dogsthorpe and Paston.

Availability can depend on your exact location and current engineer availability. If you’re looking for an emergency plumber near you in Peterborough, call us with your postcode and tell us about the problem.

We’ll confirm whether we can attend your location and provide information about current availability.